Terms Of Shopping
For security purposes, the address you enter for your credit card information, MUST be the same as the billing address for the card holder.
Shipping charges will be added to your total when your package is weighed prior to shipping. You will be notified via e-mail when your order is shipped.
Please make sure you provide us with your correct email address and telephone number so we can contact you, if necessary, about your order.
Due to Credit Card Fees, there will be a $2.00 fee for purchases under $10.00
In Case of Damage or Loss / Return Policy / Warranties
Orders will be sent UPS Ground or FOB from our Houston, Tx. facility unless otherwise specified. The only exception to this is when the package is light and shipping USPS is more economical. All shipments are insured for damage or loss. We are not liable for damage or loss of merchandise after it has left our warehouse. The merchandise literally becomes the property and responsibility of the carrier. If your order has arrived with any damage, you must accept shipment, note evidence of damage on your delivery receipt and file a claim immediately with the carrier and notify us. We will help any way we can. We did everything possible to fill your order accurately. We suggest that you always check your Web Store Basket to make sure you have ordered what you intended to order before submitting. If incorrect or defective merchandise is received through an error on our part, please notify us within 24 hours. We will issue a return authorization number which must accompany the return. We will pay for shipping charges both ways. We must also be notified on all orders returned for anything other than defective merchandise. Returns must be made within 10 days of purchase and will be subject to a 15% restocking fee plus shipping both ways. Unauthorized returns will not be accepted. We are not responsible for loss or damage on merchandise being shipped back to us. We advise purchasing insurance or shipping the return with a carrier who will cover the package on all returns. All merchandise must be returned in the same condition as when it was shipped to you. Absolutely NO returns on glass, books, patterns, videos, software, chemicals, copper foil, special order items, lead or zinc came, Deco windows, doors or pre-packaged items that HAVE BEEN OPENED. If you refuse any shipment from Southern Front, Inc. or any of our affiliates, you will be liable for the purchase price of the merchandise, storage charges, subsequent freight charges to and from Southern Front, Inc. or our affiliates, as well as any other additional charges.
Our order cancellation policy applies to prepaid orders, custom orders, prehung orders and / or prefinished orders only. Order cancellations are not allowed for these orders, unless the order is cancelled prior to commencement of production. If the order was prepaid, a minimum 10% cancellation fee will be assessed regardless of the reason for cancellation. Additional cancellation fees may be assessed to cover any loss sustained by Southern Front, Inc. or one of our affiliates.
There shall be no express or implied warranty by Southern Front, Inc. on any product sold. All warranty claims must be made with the product manufacturer. In no event shall Southern Front, Inc. be liable for consequential or incidental damages or injuries pertaining to any product we sell. No claims for labor or damage will be allowed.
All orders received via telephone, fax, mail, email or any other method will be deemed to have agreed to these terms. Prices are subject to change without notice. Southern Front, Inc. is not obligated to honor prices from internet cached pages.
Door and Window Shipping Information
Southern Front Stained Glass doors and windows are shipped anywhere within the continental United States. All freight is shipped freight collect, which means you pay the freight carrier directly at the time of delivery. This ensures that you are paying the least amount possible in freight charges. We use only top rated freight companies and shop for the best rates and delivery service available for you. Not only are you paying exact shipping charges, you receive our discount with the freight company which saves you even more money.
Generally there are two delivery options available.
Option one is curbside delivery. The freight company will deliver to your location. Due to the size of some of our door crates, it may be necessary for you to have additional personnel available to help in the unloading of the crate.
Option Two is for you to pick the crate up from the nearest freight terminal.
All merchandise is inspected, securely packed and leaves our warehouses in good condition. We are not liable for damage or loss once it has been placed on board the truck. The merchandise literally becomes the property and responsibility of the freight carrier.
Damage to the merchandise during shipment is rare. We have a 99% delivery success rate, however sometimes things happen that are beyond our control. When receiving your shipment, please inspect for damage prior to signing the delivery receipt. If damage is found you should make a notation on the delivery receipt and file a claim for damage with the delivering freight carrier. The merchandise is fully insured by the freight company for 100% of the value. Please do not return the merchandise to us without our authorization as we will not accept the shipment and it will be returned back to you.
Shipment Error or Shortage
If you receive a shipment and there is a shortage or an error, please contact us within 24 hours of signed delivery. We will make every effort to resolve the problem quickly and completely.
We want your experience with Southern Front Stained Glass and Doors to be a positive experience from beginning to end. We pledge to do our very best and assist you with whatever situation may arise.